Returns & Refunds Policy

At Pawvern, we are committed to providing you with products that support your dog's immune system and gut health as they age. We believe in the effectiveness of our products and we recommend that you use them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 90 day money back guarantee, please contact us at hello@pawvern.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

90-Day Money Back Guarantee

We are confident that our products work, and we encourage you to try them first for 14 days minimum so you can experience the full benefits of Pawvern. If you are still unhappy and wish to return the items, you may do so after 14 days, within the 90 days period covered by our money back guarantee. Please note that shipping fees (if applicable) are not refundable.

To initiate a return, please get in touch with our support team by filling out the form on our Contact Us page or send us an e-mail directly at hello@pawvern.com. To expedite your return, please provide us with your Order Number or the Name and E-Mail Address used to place the order.

Subscription Cancellation Policy

Pawvern Subscribe & Save plans renew automatically at the price and frequency shown at checkout until you cancel. By starting a subscription you are authorising Pawvern to charge your payment method for each renewal until cancelled.

You may cancel your subscription at any time. To cancel, email us at hello@pawvern.com from the address used to place the order, or manage your plan from the account link in any Pawvern order confirmation email. Please include your Order Number or the Name and E-Mail Address used to place the order.

Cancellation requests must reach us at least 3 business days before your next scheduled renewal date. Requests received inside that window will take effect from the following billing cycle, as your order will already have entered processing.

Once a subscription order has been processed and dispatched, it cannot be cancelled or refunded outside of our 90-Day Money Back Guarantee. We do not issue partial refunds for the unused portion of a shipped cycle.

Cancelling a subscription stops all future renewals. It does not automatically return any product already delivered — to return delivered product, follow the returns process above.

Multi-jar prepaid bundles are charged as a single order at the time of purchase and are covered by the 90-Day Money Back Guarantee rather than by this cancellation policy.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at hello@pawvern.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's duty to ensure the correct shipping address is used at checkout. If it is incorrect and we are not notified of this within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the responsibility of the customer to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Pawvern products, customers are indicating their acceptance of this Return & Refund Policy.